Mary Free Bed Rehabilitation Hospital
In response to a proposal by Mary Free Bed, a renowned healthcare organization, my employer embarked on a project to develop a voice-activated skill on the Amazon Alexa platform, offering implementation of clinical workflow algorithms. However, the project encountered significant delays as a result of insufficient comprehension and definition of the project scope and desired end solution for users.
Recognizing the urgency to rectify the situation, my firm approached me with a request to collaborate with Mary Free Bed and assist in realigning the project. My primary objectives were to redefine the project scope with a strong emphasis on user-centricity, devise a comprehensive solution, and meticulously create the user voice flows required for the Alexa Skill.
“Alexa, open Mary Free Bed.”
Collaborating closely with medical professionals from Mary Free Bed, I actively engaged with the necessary stakeholders to gather pertinent information, enabling me to develop accurate and contextually appropriate voice content for the diverse range of Alexa responses.
Say “Services” to access a list and description of our outpatient services.
Concerned about pain in a specific area of your body? Say “Assessment,” and the voice skill will guide you through a list of questions, then share how to best manage your pain and provide simple exercises you can do at home.
Want to schedule an appointment? Just say “Schedule Appointment.” You’ll be provided direct access to scheduling.
A particularly valuable collaboration was established with the Director of Outpatient Services for Sports Rehabilitation, facilitating the creation of distinct user flows tailored to address specific "pain areas" as described by patients. Below, you'll find an illustrative example of the outcome of this collaborative effort with a patient giving a “Lower Back Pain” response.
Click below image to view