HD Supply
Lead UX Consultant
The Strategic Problem
HD Supply was losing efficiency and trust in its shipping operations - over 50% of outbound orders had some form of error. Field audits were inconsistent, paper-based, and lacked real-time visibility. Leadership needed a scalable mobile tool to help frontline auditors identify and resolve issues at the source, while also laying the digital foundation for future AI-powered analytics.
This project was a mission-critical component of a broader supply chain transformation effort.
My Approach
I led the design of a native mobile auditing tool that redefined how HD Supply’s auditors worked on the floor. My focus was on reducing friction, clarifying next steps, and enabling accurate, real-time auditing in a chaotic warehouse environment - all within the constraints of SAP integration and Material 3 standards.
Key initiatives included:
On-site workflow observation: Shadowed frontline auditors to document day-to-day behavior, cognitive load, and operational edge cases
Prototyping & iteration: Built wireframes and interactive Figma prototypes, iterating based on feedback from logistics stakeholders and field testers
System integration strategy: Partnered with SAP developers early to align design logic with system architecture and backend constraints
Design system alignment: Applied Material 3 to ensure brand consistency and simplify development cycles
Usability testing & validation: Testing to ensure clarity, speed, and trust in critical workflows
Results
Streamlined frontline auditing workflows, reducing order inaccuracy rates and increasing accountability at the point of issue
Improved auditor efficiency and reduced cognitive fatigue by introducing clearer paths and error-resolution flows
Positioned the product as a scalable platform for future AI-powered audit recommendations and analytics
Helped leadership see UX as a driver of operational performance for future investment in internal tooling
Strategic Takeaway
Designing for field logistics isn’t about screens — it’s about empowering action in motion. By translating real-world audit behavior into clean, intelligent UX flows, I helped HD Supply move from reactive error handling to proactive, real-time resolution - and helped lay the foundation for their digital operations roadmap.
Tools Used:
Figma
