HD Supply
HD Supply, a leader in industrial distribution, was undergoing a comprehensive digital transformation initiative. This effort encompassed various aspects, such as warehouse management, supply chain optimization, and improving customer relationship management. As a crucial part of this transformation, HD Supply was looking to face a critical challenge concerning order accuracy. With a staggering 50% of shipped orders experiencing issues, the company urgently needed a solution. The leadership sought not only to address this immediate problem but also to refine their vision for a suite of AI-enabled analytics tools that could empower frontline workers in their decision-making processes.
As the UX/UI consultant for the project, my role was to ensure that the analytical solutions not only met the technical requirements but also prioritized a user-centric design approach to a mobile application to be used by auditors in the field. This involved closely collaborating with the Aspirent development team, HD Supply leadership, and end users to create a seamless and intuitive user experience throughout the decision-making process.
One of the key components of my design strategy was the establishment of a comprehensive design system. Leveraging the robust and user-friendly principles of Material 3, I embarked on creating a system that would not only align with the client's brand but also enhance the overall user experience across the application. Below shows a few of the elements and components:
Approach
User-Centric Research
Conducted extensive user research and shadowing sessions with auditors to understand their workflow and pain points.
Identified opportunities to enhance the auditing process through intuitive design.
Prototyping and Iterative Design
Developed interactive prototypes of the mobile app, incorporating feedback from auditors and stakeholders.
Iterated on the design to ensure that the checklist format was intuitive and efficient for auditors to navigate.
Visual Design and Brand Alignment
Designed a visually appealing interface that aligned with HD Supply's brand identity.
Ensured clarity in data visualization to enhance the auditors' ability to identify and correct order issues.
Integration Planning
Collaborated with the development team to plan the seamless integration of the application with SAP.
Ensured a smooth transition between the mobile app and SAP for real-time data access.
Usability Testing
Conducted usability testing with auditors to validate the effectiveness of the mobile app.
Gathered feedback to make refinements and enhancements before deployment.
The project played a pivotal role in addressing urgent issues while laying the groundwork for a broader vision of AI-enabled analytics tools. By adopting a user-centric design approach, I successfully introduced a native mobile app that streamlined the auditing process for frontline workers. This project marks the beginning of a transformative journey, where technology and user experience converge to empower decision-making and drive efficiency in critical business processes at HD Supply.